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Customer Support

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Other Services

  • Product Manuals

    Detailed electronic product manuals are available for download, containing product installation instructions, operating instructions, safety precautions and maintenance recommendations.

  • Online Technical Support

    Our professional engineer team provides 7×12 hours online technical support service. We can help you with a variety of technical issues through live chat, e-mail or video calls.

  • Warranty and Maintenance Services

    We provide industry warranty policy for all our products. Submit a warranty application online and our service network will respond within 48 hours.

  • Spare Parts Supply

    Provides a supply of accessories and consumables, including replacement parts and consumables.

Any questions? Check answers.

  • How long will it take to get a reply after we send you an inquiry?

    We will reply you within 12 hours after receiving the inquiry on weekdays.

  • Are you a direct manufacturer or a trading company?

    We are a professional indoor fitness equipment factory and also the production base of Taiwan Dijie Industry.

  • What products can you provide?

    Indoor bicycles, elliptical machines, and lazy bikes are our main strengths.

  • What is your company's production capacity?

    We cover an area of ​​127,000 square meters, with an office building and 7 factory buildings, including welding, painting, spray painting, accessories, and assembly with 8 production lines.

  • How does your company ensure product quality?

    We have corresponding inspections after each process. For finished products, we will conduct full inspections according to customer requirements and international standards.

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